Refund Policy

The short version

1. What's covered

• All subscription plans — 1, 3, 6 and 12 months — purchased directly at darkiptv4k.com.
• The window runs for 14 calendar days from activation (not from payment), so delivery time never eats into it.
• Refunds go back to the original payment method — card, PayPal or Revolut — usually within 1–3 business days depending on your bank.

2. How to request a refund

1. Message us on WhatsApp or email support@darkiptv4k.com with the email you ordered with.
2. Tell us briefly what went wrong — one sentence is plenty. It helps us fix things for the next person, but it's not a condition.
3. We confirm and process the refund the same day. You'll receive a confirmation email with the transaction reference.

3. After the 14-day window

Outside the guarantee window, subscriptions are generally non-refundable — but we're not robots. If a prolonged outage within our control disrupted your service, we'll extend your subscription or agree a partial refund, case by case. Talk to us first; it's nearly always sorted in one conversation.

4. What's not covered

• Free 24-hour trials (nothing was charged, so there's nothing to refund).
• Accounts suspended for breaching the Terms of Service (credential sharing, abuse, reselling without an agreement).
• Issues caused by your own internet line, device or third-party IPTV player — though support will still help you fix them, free, at any hour.
• Reseller credit purchases, which are covered by the separate reseller agreement.

5. Your statutory rights

Nothing in this policy limits your rights under the Irish Consumer Rights Act 2022 or EU consumer law. If the service is not as described or not fit for purpose, you have remedies that this policy adds to — never replaces.

6. Chargebacks

Please message us before filing a chargeback with your bank. Refunds requested directly are processed the same day; chargebacks take weeks and freeze funds for everyone. We resolve genuine cases quickly — give us the chance.