1. Who we are
Emerald IPTV ("we", "us"), operating at darkiptv4k.com, is an internet technology service provider based in Dublin, Ireland. For the purposes of the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts, we are the data controller of the personal data described in this policy. You can reach us at any time at support@darkiptv4k.com.
2. What we collect — and what we don't
We keep the minimum needed to keep your subscription alive, and nothing beyond it.
- Account data: your email address and chosen display name, used to deliver credentials and support you.
- Order data: the plan you bought, its duration, and the transaction reference from the payment processor.
- Support messages: conversations you have with us on WhatsApp, Telegram or email, so we can actually help you.
- Technical minimum: the device type you told us about during setup, so activation instructions match your hardware.
We do not collect or store: your viewing history, the titles you watch, stream timestamps, your card number, or your precise location. Card details go straight to the payment processor (Stripe, PayPal or Revolut) and never pass through our systems.
3. Why we process data (lawful bases)
- Contract: delivering your subscription, activation emails and support you request.
- Legal obligation: retaining order records as required by Irish tax and accounting law.
- Legitimate interest: keeping the service secure, preventing fraud and abuse of trials.
- Consent: optional analytics or marketing cookies — off until you opt in, and withdrawable at any time.
4. Cookies
Strictly necessary cookies keep the site secure and functional and are always on. Analytics and marketing cookies are off by default and only load if you accept them. You can change your choice at any time by clearing your browser cookies and revisiting the site.
5. Who we share data with
Only with the processors needed to run the service: our payment processors (Stripe, PayPal, Revolut), our email delivery provider, and our hosting provider — each bound by data processing agreements. We never sell, rent or trade your personal data to anyone.
6. How long we keep it
Account data is kept while your subscription is active and deleted within 30 days of expiry or of a deletion request. Order records are retained for the period required by Irish tax law (currently six years). Support conversations are purged after 12 months.
7. Your rights under GDPR
- Access: ask for a copy of everything we hold about you.
- Rectification: correct anything that's wrong.
- Erasure: ask us to delete your account — it's gone within a day, without an interrogation.
- Portability: receive your data in a machine-readable format.
- Objection & restriction: object to or limit certain processing.
Email support@darkiptv4k.com to exercise any right — we respond within 72 hours at most. You also have the right to complain to the Data Protection Commission (DPC) in Ireland if you're unhappy with how we handle things.
8. Security
The site is served over HTTPS, credentials are transmitted by encrypted email, and access to order records is restricted to the two people who run support. No system is perfectly secure, but we keep the attack surface small by simply not holding much.
9. Changes to this policy
If we change anything material, we'll post the new version here with a fresh "last updated" date and, where the change affects you directly, email you before it takes effect.